Frequently Asked Questions

Everything you need to know about shopping with Poundstretcher

What are your standard delivery times and costs?

We offer standard shipping across the UK starting at £4.95. Most orders are processed within 2-3 business days and delivered within 5-7 working days via our trusted courier partners.

Can I return an item if I change my mind?

Yes, we offer a 14-day return policy for most unused items in their original packaging. Please note that certain items, such as perishables or hygiene-sensitive products, are excluded from this policy.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support secure digital payments via PayPal for a faster checkout experience.

Are the prices online the same as in your physical stores?

While we strive to keep pricing consistent nationwide, some online promotions may differ from in-store clearance deals. Always check the product page for the most current digital price.

How can I track my order once it has been shipped?

Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.

What should I do if my item arrives damaged?

If your order arrives damaged, please contact our Customer Service team within 48 hours of delivery with your order number and photos of the damage so we can arrange a replacement or refund.